Bright Life ABA Privacy Policy

At Bright Life ABA ("we," "our," or "us"), your privacy matters. We are committed to protecting your personal information, complying with the Health Insurance Portability and Accountability Act (HIPAA), and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services. Please read this policy carefully.

1. Information We Collect

We may collect personal information to provide and improve our ABA therapy services. This may include:

• Personally Identifiable Information (PII): Name, email, phone number, and home address
• Service Data: Appointment times, session notes, caregiver contact info, and service preferences
• Payment Information: Billing details for service-related transactions
• Technology Data: IP address, browser type, and device information (if using our website)

We use this data to:

• Schedule and deliver services
• Communicate with families and caregivers
• Maintain compliance with insurance, HIPAA, and documentation requirements

2. Mobile Communication & SMS

We may offer the option to receive text messages for appointment reminders, service updates, or important notices.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging opt-in data and consent will not be shared.
• You can opt out at any time by replying “STOP” or by contacting us directly.

3. Cookies & Website Tracking

If you use our website, we may use cookies or similar tools to:

• Enhance user experience
• Monitor website traffic
• Understand usage patterns

You may adjust your browser settings to limit or disable cookies, although this may affect certain site features.

4. Marketing & Communication Preferences

You have the right to control how we contact you:

• You may unsubscribe from marketing communications via email or SMS at any time.
• We may still contact you for essential service-related purposes (e.g., appointments, policy updates, or care changes).

5. Information Sharing & Disclosure

We do not sell your personal data. We may share it only when necessary:

• With Service Providers: Trusted third parties who help operate our systems or deliver services (under confidentiality agreements and HIPAA compliance)
• As Required by Law: If compelled by legal process or to protect client safety or company rights
• Business Transitions: In the case of merger or acquisition, information may be transferred with continued privacy protections

6. Data Security & HIPAA Compliance

We follow HIPAA regulations and use administrative, physical, and technical safeguards to protect your information, including:

• Secure encryption where appropriate
• Limited access to sensitive data
• Regular audits and security updates
• HIPAA-compliant storage and communication systems

While no system is 100% secure, we take every reasonable measure to ensure the integrity and confidentiality of your data.

7. Your Rights

You have the right to:

• Access or correct your personal data
• Request deletion of certain information, subject to legal obligations
• Withdraw consent to marketing communications

To exercise these rights, contact us using the details below.

8. Contact Us

If you have questions or concerns about this policy, HIPAA compliance, or wish to exercise your rights, please contact us:

Email: info@brightlifeabatherapy.com

Phone:  (260) 267-0360

By using our services, you acknowledge and accept the terms of this Privacy Policy. This policy may be updated periodically to reflect changes in our practices or applicable regulations.